Contact stc Support

Due to the ongoing situation, and the holy Month of Ramadan, we are changing the operating hours at our Call Centre, as we work to ensure the health and safety of our customers and teams.

We will provide our full services from 9am to 1am. However, To ensure we get to those customers who need our help the most, we will be providing selective critical services between 1am to 9am.

 

Call Centre operating hours will be as follows:

  • 9 am to 1am – full services
  • 1am to 9am – selected services
    • Reporting lost SIM
    • Resume service
    • Service not working
    • Technical Issues with Broadband & Data Services
    • Service issues while roaming

For queries related to bill details, balance inquiries,  payments, activating services and much more. Kindly download My stc BH app https://www.stc.com.bh/content/app  or dial *124#

 

124 USSD code

Dial *124# from your stc line to check your line status, activate add ons & services, enroll & redeem Rewards points and check your bill details and many more other services.

 

Live Chat:  

  • Experience the convenience of accessing Live Chat services at the touch of a button. Live Chat will allow you to chat in real time with a customer service representative 24/7. This support channel will provide you instant communication while your query or issue will be handled by a skilled customer service representative.

WhatsApp:

  • Get support by texting our skilled customer service representatives directly via WhatsApp 24/7.  Send your queries to +97334124124.

 

Email (customercare@stc.com.bh):

  • Send your queries via email to customercare@stc.com.bh and our customer service team will get back to you as soon as possible

 

Online Form: