Voice over Wi-Fi (VoWiFi)

Voice Over Wi-Fi

Voice Over Wi-Fi Calling is a service that empowers customers to make calls over a Wi-Fi connection. All you have to do is connect to any available Wi-Fi network with a Wi-Fi calling enabled smartphone enjoy the service for free with high quality calls.

Postpaid and Prepaid Voice customers can enjoy Voice Over Wi-Fi Calling free of charge, provided that they have a Wi-Fi Calling enabled smartphone. The service is currently applicable to select Huawei & Samsung smartphones & will soon be available on smartphones by other leading brands too. Do note that as a customer, you will be required to update your smartphone to the latest OS version to enjoy this service.

Features:

• Works on any Wi-Fi connection in Bahrain
• Call from anywhere in Bahrain
• Crystal clear calls
• No apps required

Voice Over Wi-Fi - FAQ’s

Q1) What are the unique benefits of Voice Over Wi-Fi Calling?

• Service is free of charge
• Improves your coverage where cellular connections are weak
• Crystal clear calls & high voice quality

Q2) How do I set up Voice Over Wi-Fi Calling?

• Connect to a Wi-Fi network on your Wi-Fi Calling capable smartphone
• Update your smartphone to the latest OS and switch Wi-Fi Calling to “On"
• For a seamless experience you should keep both VoLTE and Wi-Fi Calling switched on

Q3) Do I need to keep VoLTE switched on, to make a Wi-Fi Call?

• Yes, for a seamless experience you should keep both VoLTE and Wi-Fi Calling switched on.

Q4) Are calls made over Wi-Fi Calling charged at the same rate as normal call?

• Yes, Voice Over Wi-Fi is treated exactly the same as a regular call.

Q5) What are the requirements for Voice Over Wi-Fi Calling?

• Customers must have the following requirements:
• Access to internet over Wi-Fi
• A Wi-Fi calling-enabled smartphone
• Latest OS needs to be installed
• Wi-Fi Calling should be switched on
• For a seamless experience you should keep both VoLTE and Wi-Fi Calling switched on

Q6) What happens if Wi-Fi gets disconnected between the call?

• The call will switch over to VoLTE and there will be a seamless handover. If VoLTE is not switched on, the call will drop.

Q7) What happens if I move away from the router during the call?

• As long as the Router can provide a quality call, the call will remain on Wi-Fi. If you move very far away from the router, the call will switch over to VoLTE and there will be a seamless handover. If VoLTE is not switched on, the call will drop.

Q8) How do I know if the call is going through Wi-Fi?

• You can verify a Wi-Fi Call by looking for a unique symbol shown on your handset during a Wi-Fi Call. You will not see the Wi-Fi Call symbol during a normal cellular call.

Q9) Will Wi-Fi Calling work on all broadband/Wi-Fi or only stc broadband?

• The service is live for all broadband and Wi-Fi hotspots. You can connect to any Wi-Fi source and enjoy the service.

Q10) Can I use Wi-Fi Calling while roaming?

• No, the service is available only for use locally in Bahrain.

Q11) Can I use Wi-Fi calling for making international calls?

• Yes, Wi-Fi Calling can be used to make an international call. Regular call charges will be applied.