How can we help?

Browse thousands of articles regarding stc products and services

How can I purchase a postpaid voice line ?
Mobile Plans & ServicesHow to purchase a new line
How can I purchase a prepaid voice line ?
Mobile Plans & ServicesHow to purchase a new line
What are the documents I need to provide to purchase a line ?
Mobile Plans & ServicesHow to purchase a new line
What are the different postpaid plans and monthly rental charges ?
Mobile Plans & ServicesHow to purchase a new line
What are the different prepaid plans ?
Mobile Plans & ServicesHow to purchase a new line
Do I have to pay an upfront on the device ?
Mobile Plans & ServicesHow to purchase a new line
How can I upgrade my plan ?
Mobile Plans & ServicesHow to upgrade/modify my plan
What plans are available ?
Mobile Plans & ServicesHow to upgrade/modify my plan
I have an existing contract, can I upgrade to a higher plan ?
Mobile Plans & ServicesHow to upgrade/modify my plan
What Data add-ons are available ?
Mobile Plans & ServicesHow to activate/deactivate add ons
If I activate an add on mid month, will I get the full GB’s or prorated ?
Mobile Plans & ServicesHow to activate/deactivate add ons
How can I check the remaining GB’s and validity on my add on ?
Mobile Plans & ServicesHow to activate/deactivate add ons
How can I activate an add on ?
Mobile Plans & ServicesHow to activate/deactivate add ons
How can I deactivate my add on ?
Mobile Plans & ServicesHow to activate/deactivate add ons
How can I fix my device ?
Devices & AccesoriesHow to fix my device
I am facing an issue with my device, where can I go ?
Devices & AccesoriesHow to fix my device
What are the required documents I need to submit to the service center ?
Devices & AccesoriesHow to fix my device
Is VAT applicable on devices ?
Devices & AccesoriesHow to fix my device
What is the timing, location and contact number for the service center ?
Devices & AccesoriesHow to fix my device
How can I protect my device ?
Devices & AccesoriesProtect my device
What is the contract duration and rental for stc protect ?
Devices & AccesoriesProtect my device
What is the difference between stc protect plans ?
Devices & AccesoriesProtect my device
Are all devices covered under stc protect ?
Devices & AccesoriesProtect my device
How can I purchase stc protect for my device ?
Devices & AccesoriesProtect my device
Can I purchase stc protect only at the time of device purchase or I can do it later ?
Devices & AccesoriesProtect my device
How can I cancel my stc protect device insurance ?
Devices & AccesoriesProtect my device
What are the termination charges ?
Devices & AccesoriesProtect my device
How can I trade in my device ?
Devices & AccesoriesHow to trade in my old device
Where can I trade in my device ?
Devices & AccesoriesProtect my device
Are all devices included in the trade in program ?
Devices & AccesoriesHow to trade in my old device
Can I get the amount in cash ?
Devices & AccesoriesHow to trade in my old device
Can I transfer the value of my trade-in to someone else?
Devices & AccesoriesHow to trade in my old device
How will the device be assessed ?
Devices & AccesoriesHow to trade in my old device
What happens if I do not accept the price given ?
Devices & AccesoriesHow to trade in my old device
How many times I can trade in ?
Devices & AccesoriesHow to trade in my old device
How can I purchase a broadband line ?
BroadbandHow to purchase a new line
What are the documents required ?
BroadbandHow to purchase a new line
Do I get sharing sims with my broadband plan ?
BroadbandHow to purchase a new line
What is the monthly rental for the plan ?
BroadbandHow to purchase a new line
Do I have to pay an upfront ?
BroadbandHow to purchase a new line
How can I upgrade my plan ?
BroadbandHow to upgrade/modify my plan
What are the plans available ?
BroadbandHow to upgrade/modify my plan
Will I be charged if I upgrade my plan ?
BroadbandHow to upgrade/modify my plan
I have an existing contract, can I upgrade to a higher plan ?
BroadbandHow to upgrade/modify my plan
How can I trouble shoot my device ?
BroadbandHow to troubleshoot my device
What Data add-ons are available ?
BroadbandHow to activate/deactivate add ons
If I activate an add on mid month, will I get the full GB’s or prorated ?
BroadbandHow to activate/deactivate add ons
How can I check the remaining GB’s and validity on my add on ?
BroadbandHow to activate/deactivate add ons
How can I activate an add on ?
BroadbandHow to activate/deactivate add ons
How can I deactivate my add on ?
BroadbandHow to activate/deactivate add ons
How can I pay my bills ?
Billing & PaymentHow to pay my bill
What are other payment channels ?
Billing & PaymentHow to pay my bill
What is VAT ?
Billing & PaymentVAT Charges
Is VAT applicable on termination charges ?
Billing & PaymentVAT Charges
Is VAT applicable on iTunes/gift card ?
Billing & PaymentVAT Charges
What roaming add ons available ?
RoamingHow to activate roaming add ons
How can I get help while roaming ?
RoamingHow to activate roaming add ons
How can I select a network for roaming ?
RoamingNetwork & Pricing
What are the list of participating networks roaming rates ?
RoamingHow to activate roaming add ons
What is travel insurance ?
RoamingTravel Insurance
What are the Travel Insurance prices ?
RoamingTravel Insurance
How can I check my balance ?
Recharge & Top UpHow to check my balance
How to can I recharge my line ?
Recharge & Top UpHow to check my balance
How will I get charged for making and recieving calls ?
RoamingNetwork & Pricing
How can I recharge my prepaid line while roaming?
PrepaidHow to recharge my line
How much are roaming services charged?
RoamingNetwork & Pricing
How can I make a call while roaming ?
RoamingHow to make a call ?
What is roaming ?
RoamingHow to activate roaming add ons
Can I subscribe to more than one data roaming add-on at the same time?
RoamingHow to activate roaming add ons
For Global Data addons, When is data roaming access automatically gets blocked?
RoamingHow to activate roaming add ons
For Global Data Add-ons, when can I unblock data roaming access?
RoamingHow to activate roaming add ons
What will happen if I am not connected to any of the participating networks while using the data roaming add-ons?
RoamingNetwork & Pricing
What can I view under my account summary ?
Billing & PaymentHow to check my balance
How can I access my account summary ?
Billing & PaymentHow to check my balance
How can I see my outstanding bill amount ?
Billing & PaymentHow to check my balance
How can I see my outstanding bill amount ?
Billing & PaymentHow to pay my bill
How can I get help while roaming ?
RoamingHow to activate roaming add ons
How can I pay my bills on all of my postpaid lines under CPR
Billing & PaymentHow to pay my bill
How can I recharge all my prepaid lines
Recharge & Top UpHow to recharge my line
How can I check my latest transaction history ?
Billing & PaymentHow to read my bill
How can i check my active data add ons ?
Mobile Plans & ServicesHow to activate/deactivate add ons
How can I get my payment history?
Billing & PaymentHow to pay my bill
How much is the termination fees on my line ?
Mobile Plans & ServicesHow to upgrade/modify my plan
How can I get the list of open trouble tickets ?
Mobile Plans & ServicesHow to troubleshoot my device
I am facing an issue with my network/connection
Help GuidesHow to troubleshoot my device
I forgot my stc BH App password
Help GuidesHow to upgrade my information
How do I reset the connection on my iPhone ?
Help GuidesHow to troubleshoot my device
How do I reset the connection on my Android device ?
Help GuidesHow to troubleshoot my device
How can I change my password ?
Help GuidesHow to upgrade my information
How can I get my PUK number ?
Help GuidesHow to upgrade/modify my plan
How can I update my email address
Help GuidesHow to upgrade/modify my plan
How do I reset my Wi-Fi router password ?
Help GuidesHow to fix my device
How can I make myself trusted?
VoiceTrusted Devices
Why is my number automatically appearing?
VoiceTrusted Devices
How can I make myself trusted?
BroadbandTrusted Devices
Why is my number automatically appearing?
BroadbandTrusted Devices
I don't know my 4G / 5G line number
BroadbandTrusted Devices
What is a trusted device?
Trusted DeviceTrusted Devices
What can I do if I'm untrusted?
Trusted DeviceTrusted Devices
What happens if I enter my email address?
Trusted DeviceTrusted Devices
How can I check and control my roaming credit limit ?
Roaming
What notifications will I receive regarding my roaming credit limit ?
Roaming
My line got barred due to nonpayment while roaming, how can I reconnect to my line ?
Roaming
I am unable to connect to a network while roaming. What should I do?
Roaming
How can I read my bill ?
Billing & PaymentHow to read my bill
How to read & pay my bill
Billing & PaymentHow to pay my bill
How to download and register My stc BH App
Billing & PaymentHow to check my balance
How to activate an add on
Mobile Plans & ServicesHow to activate/deactivate add ons
How to use International Credit Transfer
Recharge & Top UpHow to recharge my line
Need to change your email address ? Follow these steps
Help GuidesHow to upgrade/modify my plan
Need to get your PUK number ? Follow these steps
Help GuidesHow to upgrade/modify my plan
Need to reset your password? Follow these steps
Help GuidesHow to upgrade/modify my plan

Top Search

How can I activate an add on ?
Mobile Plans & ServicesHow to activate/deactivate add ons
How can I trouble shoot my device ?
BroadbandHow to troubleshoot my device
How to read & pay my bill
Billing & PaymentHow to pay my bill
How to download and register My stc BH App
Billing & PaymentHow to check my balance
How to activate an add on
Mobile Plans & ServicesHow to activate/deactivate add ons
How to use International Credit Transfer
Recharge & Top UpHow to recharge my line

History

I have an existing contract, can I upgrade to a higher plan ?

You will receive excellent benefits when upgrading your line. Depending on your plan type and eligibility, stc will waive off your existing contract termination charges, and we will ask you to sign a new contract. However, costs for any device Add-on, insurance, or vanity number will continue as part of your existing contract. Why not contact our sales team via WhatsApp on 33121121 and they'll be more than happy to help you pick the right plan!

Did you find this helpful?

Thank you for your feedback!

Why wasn't this article helpful?

The article was confusing The article didn't answer my question The solution doesn't work I don't like the feature or policy

Thank you for your feedback!