More from our Online Shop
More from stc
Sales & Support
Top help & support topics
Browse thousands of articles regarding stc products and services
How can I purchase a postpaid voice line ?
How can I purchase a prepaid voice line ?
What are the documents I need to provide to purchase a line ?
What are the different postpaid plans and monthly rental charges ?
What are the different prepaid plans ?
Do I have to pay an upfront on the device ?
How can I upgrade my plan ?
What plans are available ?
I have an existing contract, can I upgrade to a higher plan ?
What Data add-ons are available ?
If I activate an add on mid month, will I get the full GB’s or prorated ?
How can I check the remaining GB’s and validity on my add on ?
How can I activate an add on ?
How can I deactivate my add on ?
How can I fix my device ?
I am facing an issue with my device, where can I go ?
What are the required documents I need to submit to the service center ?
Is VAT applicable on devices ?
What is the timing, location and contact number for the service center ?
How can I protect my device ?
What is the contract duration and rental for stc protect ?
What is the difference between stc protect plans ?
Are all devices covered under stc protect ?
How can I purchase stc protect for my device ?
Can I purchase stc protect only at the time of device purchase or I can do it later ?
How can I cancel my stc protect device insurance ?
What are the termination charges ?
How can I trade in my device ?
Where can I trade in my device ?
Are all devices included in the trade in program ?
Can I get the amount in cash ?
Can I transfer the value of my trade-in to someone else?
How will the device be assessed ?
What happens if I do not accept the price given ?
How many times I can trade in ?
How can I purchase a broadband line ?
What are the documents required ?
Do I get sharing sims with my broadband plan ?
What is the monthly rental for the plan ?
Do I have to pay an upfront ?
What are the plans available ?
Will I be charged if I upgrade my plan ?
How can I trouble shoot my device ?
What Data add-ons are available ?
How can I pay my bills ?
What are other payment channels ?
What is VAT ?
Is VAT applicable on termination charges ?
Is VAT applicable on iTunes/gift card ?
What roaming add ons available ?
How can I get help while roaming ?
How can I select a network for roaming ?
What are the list of participating networks roaming rates ?
What is travel insurance ?
What are the Travel Insurance prices ?
How can I check my balance ?
How to can I recharge my line ?
How will I get charged for making and recieving calls ?
How can I recharge my prepaid line while roaming?
How much are roaming services charged?
How can I make a call while roaming ?
What is roaming ?
Can I subscribe to more than one data roaming add-on at the same time?
For Global Data addons, When is data roaming access automatically gets blocked?
For Global Data Add-ons, when can I unblock data roaming access?
What will happen if I am not connected to any of the participating networks while using the data roaming add-ons?
What can I view under my account summary ?
How can I access my account summary ?
How can I see my outstanding bill amount ?
How can I pay my bills on all of my postpaid lines under CPR
How can I recharge all my prepaid lines
How can I check my latest transaction history ?
How can i check my active data add ons ?
How can I get my payment history?
How much is the termination fees on my line ?
How can I get the list of open trouble tickets ?
I am facing an issue with my network/connection
I forgot my stc BH App password
How do I reset the connection on my iPhone ?
How do I reset the connection on my Android device ?
How can I change my password ?
How can I get my PUK number ?
How can I update my email address
How do I reset my Wi-Fi router password ?
How can I make myself trusted?
Why is my number automatically appearing?
I don't know my 4G / 5G line number
What is a trusted device?
What can I do if I'm untrusted?
What happens if I enter my email address?
How can I check and control my roaming credit limit ?
What notifications will I receive regarding my roaming credit limit ?
My line got barred due to nonpayment while roaming, how can I reconnect to my line ?
I am unable to connect to a network while roaming. What should I do?
How can I read my bill ?
How to read & pay my bill
How to download and register My stc BH App
How to activate an add on
How to use International Credit Transfer
Need to change your email address ? Follow these steps
Need to get your PUK number ? Follow these steps
Need to reset your password? Follow these steps
No, the value of your trade-in isn’t transferable.
Did you find this helpful?
Why wasn't this article helpful?
Get the mystc app to raise an issue, track a case or chat with an agent.
Thank you for using our stc website, your feedback is valuable to us. kindly take a few minutes to answer the questions below
We love hearing from you ! How would you rate your experience using our website?
Was it easy for you to complete your request with stc?
We want to hear more !