اللغة
Login

Voice over Wi-Fi (VoWiFi)

Voice Over Wi-Fi

Voice Over Wi-Fi Calling is a service that empowers customers to make calls over a Wi-Fi connection. All you have to do is connect to any available Wi-Fi network with a Wi-Fi calling enabled smartphone enjoy the service for free with high quality calls.

Postpaid and Prepaid Voice customers can enjoy Voice Over Wi-Fi Calling free of charge, provided that they have a Wi-Fi Calling enabled smartphone. The service is currently applicable to select Huawei & Samsung smartphones & will soon be available on smartphones by other leading brands too. Do note that as a customer, you will be required to update your smartphone to the latest OS version to enjoy this service.

Features:

  • Works on any Wi-Fi connection in Bahrain
  • Call from anywhere in Bahrain
  • Crystal clear calls
  • No apps required

Voice Over Wi-Fi - FAQ’s

Q1) What are the unique benefits of Voice Over Wi-Fi Calling?

  • Service is free of charge
  • Improves your coverage where cellular connections are weak
  • Crystal clear calls & high voice quality

Q2) How do I set up Voice Over Wi-Fi Calling?

  • Connect to a Wi-Fi network on your Wi-Fi Calling capable smartphone
  • Update your smartphone to the latest OS and switch Wi-Fi Calling to “On"
  • For a seamless experience you should keep both VoLTE and Wi-Fi Calling switched on

Q3) Do I need to keep VoLTE switched on, to make a Wi-Fi Call?

  • Yes, for a seamless experience you should keep both VoLTE and Wi-Fi Calling switched on.

Q4) Are calls made over Wi-Fi Calling charged at the same rate as normal call?

  • Yes, Voice Over Wi-Fi is treated exactly the same as a regular call.

Q5) What are the requirements for Voice Over Wi-Fi Calling?

  • Customers must have the following requirements:
  • Access to internet over Wi-Fi
  • A Wi-Fi calling-enabled smartphone
  • Latest OS needs to be installed
  • Wi-Fi Calling should be switched on
  • For a seamless experience you should keep both VoLTE and Wi-Fi Calling switched on

Q6) What happens if Wi-Fi gets disconnected between the call?

  • The call will switch over to VoLTE and there will be a seamless handover. If VoLTE is not switched on, the call will drop.

Q7) What happens if I move away from the router during the call?

  • As long as the Router can provide a quality call, the call will remain on Wi-Fi. If you move very far away from the router, the call will switch over to VoLTE and there will be a seamless handover. If VoLTE is not switched on, the call will drop.

Q8) How do I know if the call is going through Wi-Fi?

  • You can verify a Wi-Fi Call by looking for a unique symbol shown on your handset during a Wi-Fi Call. You will not see the Wi-Fi Call symbol during a normal cellular call.

Q9) Will Wi-Fi Calling work on all broadband/Wi-Fi or only stc broadband?

  • The service is live for all broadband and Wi-Fi hotspots. You can connect to any Wi-Fi source and enjoy the service.

Q10) Can I use Wi-Fi Calling while roaming?

  • No, the service is available only for use locally in Bahrain.

Q11) Can I use Wi-Fi calling for making international calls?

  • Yes, Wi-Fi Calling can be used to make an international call. Regular call charges will be applied.

Never miss a thing

Download the stc app to pay your bills, view your usage and enjoy exclusive offers.

Download My stc BH app for exclusive benefits and offers
Download My stc BH app for exclusive benefits and offers
Download My stc BH app for exclusive benefits and offers
My stc BH app screenshot

FOLLOW US

Brand / Logo STC / white@1x

Copyright stc © 2024 - All Rights Reserved

Scan to download
mystc app

stc-app-qrstc-app-qr
Brand / Logo STC / white@1x

Download
mystc app today

Open
Survey