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Program Overview
The stc Bahrain Device Trade-In Program allows customers to trade in their current smartphone when upgrading to a new device. The customer receives a voucher reflecting the value of their old device, which can be redeemed as a monthly installment discount, a direct bill credit, or stored for a future purchase.
Key Customer Benefits
Upgrade to the latest flagship device at a lower effective cost
Reduce your monthly installment on the new device
Flexible benefit — choose installment discount, bill credit, or store the voucher for later
Keep using your old device for up to 7 days while you migrate your data
Return your old device to any stc store — no need to come back to the same branch
No private selling hassle — get a guaranteed value today
How It Works — Step by Step
Phase 1 — In Store (Day 0)
Step 1: Visit any stc store and ask about upgrading your device.
Step 2: Your current device is evaluated. The agent checks condition and IMEI and assigns a trade-in value.
Step 3: The agent presents the trade-in value and explains your three redemption options.
Step 4: Once you accept, a voucher is created and your new device purchase is processed. Your voucher status will be on hold till you return the old device.
Step 5: You take your new device home the same day.
Phase 2 — Return Within 7 Days
Step 6: Return your old device to any stc store within 7 days.
Step 7: The store validates the device — checking IMEI match, condition match, and that the return is within the deadline.
Step 8: If validation passes, your voucher is activated and your trade-in benefit is applied from the next billing cycle.
Redemption Options
Customers choose their preferred redemption method at the point of sale. The following three options are available. Cash is not an option and should not be implied in any copy.
01 Monthly Installment Discount
| 02 Direct Bill Credit
| 03 Stored Value for Later
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The trade-in value is spread across the remaining contract as a monthly reduction. Example: Voucher: BD 120 Contract: 24 months Saving: BD 5 / month
| The trade-in value is applied to the customer's account as a credit against the next bill. Example: BD 120 credited to account Applied to the next bill
| The voucher is held and redeemed against a future purchase whenever the customer is ready. Example: Voucher saved for 12 months Redeem on any future purchase |
Business Rules — Key Terms and Conditions
7-Day Return Window | The old device must be returned within 7 days of the customer taking the new device home. Missing the deadline cancels the voucher and the customer pays the full installment with no discount.
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🏪 | Return at Any stc Store | The customer does not need to return to the same branch. Any stc store in Bahrain can accept the device return.
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🔢 | Maximum 5 Active Vouchers | A customer may hold no more than five active vouchers at any one time across all their trade-in transactions.
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🔗 | Multiple Vouchers in One Sale | Multiple vouchers can be applied within a single line. Only one voucher can be applied as an installment discount; additional vouchers can be applied as bill payment on the same number.
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📅 | Discount Starts Next Billing Cycle | Installment discounts are not applied immediately. They activate from the next billing cycle after the voucher is validated and activated.
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Frequently Asked Questions
General Questions
Question
| Answer |
Q What is the stc Device Trade-In Program?
| A The Trade-In Program lets you exchange your current smartphone for a voucher when you upgrade to a new device at stc. The voucher value can reduce your monthly installments, be credited to your bill, or be saved for a future purchase.
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Q Who is eligible for the Trade-In Program?
| A The program is available to stc postpaid customers in Bahrain upgrading to a new device. Family plan customers are not eligible.
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Q Which devices can be traded in?
| A Most smartphones can be evaluated. The trade-in value depends on the device brand, model, storage, and physical condition at the time of evaluation.
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Q Can I trade in more than one device?
| A Yes, multiple devices can be traded in and multiple vouchers can be applied in a single transaction, subject to the five-voucher maximum per customer.
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Q Do I get cash for my trade-in?
| A No. The benefit is provided as a monthly installment discount, a direct bill credit, or a stored voucher. Cash is not available.
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Timing and Return Rules
| Answer
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Q Can I return my old device to a different stc store?
| A Yes. You can return your device to any stc store in Bahrain. You do not need to go back to the same branch where you made your purchase.
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Q What happens if I miss the 7-day deadline?
| A Your voucher will be cancelled and you will pay the full installment amount with no discount. We recommend returning the device early to avoid this.
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Q Can I still use my old phone during the 7 days?
| A Yes. You keep your old device and can continue using it until you are ready to return it within the 7-day window.
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Q Can I hold on to a voucher for a device launching later in the year?
| A Yes. Once activated, a voucher is valid for 12 months and can be redeemed against a future purchase within that period. After 12 months, it expires.
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Vouchers and Redemption
Question
| Answer
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Q How many active vouchers can I hold at one time?
| A A maximum of five active vouchers at any one time, across all your trade-in transactions.
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Q Can I use more than one voucher in a single transaction?
| A Yes. Multiple vouchers can be combined within a single line. One voucher can be applied as an installment discount, and additional vouchers can be applied as bill payment on the same number.
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Q Can I apply a voucher to a different line under my account?
| A Yes. Any remaining voucher can be applied as an installment discount on another line held under the same customer account.
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Q How quickly will my discount appear on my bill?
| A The installment discount activates from the next billing cycle after your voucher is validated and activated. It will not appear on your current bill. |
Device Validation
Question
| Answer
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Q What is device validation?
| A When you return your old device, the store checks that the IMEI matches the one recorded at evaluation, that the device is returned within 7 days, and that the physical condition matches what was assessed at the time of the trade-in.
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Q What if my device fails validation?
| A Your voucher will be set to REJECTED and your contract will remain unchanged. You will continue to pay the full installment. You may request a re-evaluation of the device after rejection.
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Q Why might my device be rejected?
| A Common reasons include: IMEI mismatch, the device being returned after the 7-day deadline, or the device condition not matching what was recorded at evaluation (for example, new damage or a fault that was not present during assessment).
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Q Can a device be re-evaluated after rejection?
| A Yes. Re-evaluation is permitted after a REJECTED status. Devices that have been accepted cannot be re-evaluated.
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Q What should I do to prepare my device for return?
| A Back up your data, remove your SIM card, sign out of all accounts, and perform a factory reset. Make sure the device is in the same condition as it was at evaluation.
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