FAQ's

stc pay Wallet

1. What is stc pay?
   stc pay is Bahrain’s secure and convenient digital wallet, allowing you to send money, pay bills, shop online, and manage your finances — all in one app. 
2. How can I open an stc pay account?
   Download the stc pay BH app, register with your details. Your account will be ready in minutes. 
3. Is stc pay safe and regulated?
   Yes, stc pay is licensed by the Central Bank of Bahrain and uses advanced security measures for all transactions. 
4. What services does stc pay offer?
   stc pay offers cards, international money transfers, bill payments, a marketplace, family cards, and exclusive offers. 
5. Can I use stc pay internationally?
   Yes, with stc pay Cards, you can make purchases online and in-store globally, and use international money transfer services. 

International Money Transfer 

1. How do I send money internationally with stc pay?
   Open the app, select International Money Transfer, choose the country and recipient, enter the amount, and confirm the transaction. 
2. Which countries can I send money to?
   stc pay supports transfers to over 60 countries in the GCC, MENA, and globally. Check the app for the full list. 
3. Is international money transfer secure?
   Yes, stc pay uses licensed, regulated, and encrypted payment systems to ensure safe transfers. 
4. How long does it take for funds to arrive?
   Most transfers are instant or within a few hours, depending on the destination and banking regulations. 
5. Are there fees for sending money abroad?
   Fees may vary by country and transfer method. Check the stc pay app for the exact details before confirming your transfer. 

stc pay Cards 

1. What types of stc pay Cards are available?
   stc pay offers Platinum, Elite, and Elite Metal cards, each with unique benefits including unlimited cashback and travel perks. 
2. Can I use my stc pay Card internationally?
   Yes, all stc pay Cards are Mastercard-powered and accepted worldwide online and in-store. 
3. Do stc pay Cards offer rewards?
   Yes, enjoy unlimited cashback on purchases and exclusive offers with certain tiers. 
4. What are the travel benefits of Elite and Elite Metal Cards?
   Elite and Elite Metal cardholders get airport lounge access, travel offers, and other premium perks. 
5. How do I apply for an stc pay Card?
   Open the stc pay app, go to the Cards section, select your preferred card tier, and apply directly. 

Bill Payments

1. Which bills can I pay with stc pay?
   You can pay telecom bills, utilities, government services, and other supported bills directly through the app. 
2. Is bill payment instant?
   Yes, bills are paid instantly, with confirmation sent immediately. 
3. Is it safe to pay bills through stc pay?
   Absolutely — stc pay is licensed by the Central Bank of Bahrain and uses advanced security measures. 
4. Do I need a card to pay bills?
   No, you can pay directly from your stc pay wallet. 

Marketplace

1. What can I buy on the stc pay Marketplace?
   Shop for electronics, lifestyle products, digital services, and exclusive partner offers. 
2. How do I pay on the Marketplace?
   Use your stc pay Wallet for secure and instant payment. 
3. Are there exclusive offers on the Marketplace?
   Yes, stc pay Marketplace provides exclusive deals for app users. 
4. Is shopping on stc pay Marketplace secure?
   Yes, all payments are protected with advanced security and CBB regulation compliance. 

PayPal 

1. Can I link my PayPal account to stc pay?
   Yes, open the app, select PayPal integration, and securely link your account. 
2. What can I do after linking PayPal?
   You can top up your wallet, withdraw funds, and pay online using your stc pay wallet. 
3. Is linking PayPal safe?
   Absolutely — all connections are secure and encrypted, and stc pay is regulated by the Central Bank of Bahrain. 
4. Are there fees for PayPal transactions?
   Fees may apply depending on the transfer type. Check the app for details. 
5. Can I use stc pay Card with PayPal?
   Yes, you can fund your PayPal account using your stc pay Wallet for purchases globally. 

Family Card

1. What is stc pay Family Card?
   A prepaid card for family members that lets you control spending, track transactions, and teach financial responsibility. 
2. Who can get a Family Card?
   Parents or account holders can issue cards to children, students, or dependents. 
3. Can Family Cards be used online?
   Yes, all Family Cards are Mastercard-powered, accepted online and in-store globally. 
4. Can I set spending limits?
   Yes, assign limits for each card. 
5. How do I issue or manage a Family Card?
   Open the stc pay app, go to Family Cards, and manage your family members and limits directly. 

Unlimited Cashback 

1. Which stc pay Cards offer unlimited cashback?
   All stc pay Cards are eligible, but Elite and Elite Metal provide additional premium travel benefits + cashback. 
2. Where can I earn cashback?
   Earn cashback online, in-store, and internationally wherever Mastercard is accepted. 
3. Is cashback automatic?
   Yes, rewards are credited instantly automatically to your stc pay wallet. 
4. Are there limits on cashback earnings?
   No — cashback is unlimited on eligible purchases. 
5. How do I track my cashback?
   Check your stc pay app for real-time updates on all cashback earned. 

stc pay on QuickPay

1. Can I pay with stc pay on QuickPay?
   Yes, choose stc pay Card or App-to-App during checkout for instant payment. 
2. Do I earn cashback on QuickPay?
   Yes, using your stc pay Card gives unlimited cashback where applicable. 

stc pay on eShop

1. Can I pay for devices using stc pay Card?
   Yes, all devices and plans can be paid using stc pay Card to earn cashback. 
2. Do I get rewards on high-value purchases?
   Yes, unlimited cashback applies on eligible stc pay Card purchases.  
3. How do I choose stc pay Card at checkout?
   Select Credit Card in the payment options during checkout, then enter your stc pay Card details.